Mayne Realty – Property Management & Sales

Brisbane, Gold Coast, Ipswich, Caboolture

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Information for Tenants

As many Property Management offices vary in their methods and procedures, we would like to briefly touch on a few key issues relating to our Property Management Department to ensure you enjoy a smooth and hassle free tenancy.

Rental payments are payable in advance and can be made at any branch of the Bendigo Bank BSB- 633-000 Account no 127416279. Please ensure that you use your rental reference found on page 2 of your tenancy contract.

With your first deposit you will receive a deposit booklet to record all future payments. Rental receipts are available from the office or by mail on request.

Future payments can be what ever method suits your life style best. Whether that’s Internet banking, direct debit, phone banking or cash deposit at the bank. Our only restriction on rental payments is we do not handle cash at our office. Maintenance is an issue that frustrates many Tenants, Landlords and Agents.

When any maintenance request is received by the Property Management Department, it must be reported to the Landlord, who will then often ask for two to three quotes prior to authorizing the work. Finding tradesmen to carry out obligation free quotes can be time consuming. The quotes must then be submitted to the Landlord and the work allocated to a particular tradesperson, who will then contact you for a convenient time to attend to the maintenance. Every effort is made to keep this time to a minimum and to have the work carried out professionally with as little inconvenience to you as possible. Please ensure that you report maintenance promptly to enable the problem to be dealt with before the work becomes a larger and more expensive problem.

In the case of an ‘Urgent Repair’ (Please refer to your 17a Information Statement), every effort must be made to contact our office to report the problem. In the event that it was not possible to speak with a staff member, select a tradesperson from your lease contract. Please be mindful that if works authorized by yourself were in fact not considered urgent or no attempt was made to contact our office, the cost of the work may become your responsibility. So please read your booklet carefully.

Rental arrears are another area of concern for many. We are happy to set payment arrangements if you experience short term financial difficulties, so talk to us as soon as the problem arises.

As many of our Landlords are covered by “Landlord Insurance”, it is imperative that we act swiftly and strictly within the guidelines of the Residential Tenancies Act to ensure that all steps are taken at the earliest instant to protect the Landlord from any financial loss. Mayne Realty has a strict zero arrears policy.

As per the lease contract tenants are to remain two weeks in advance throughout their tenancy. Failure to ensure that your rent is paid on time, will effect your tenancy history.

Should you fall into arrears you will be sent a Notice to Remedy Breach giving you the opportunity to rectify arrears as soon as possible within the required time frame. Failure to remedy this breach will mean that you will then be issued with a Notice to Leave. This means that you will have seven days to vacate the property.

Notice to Remedy Breach can be issed for any reason that contradicts the tenants’ obligations as specified under the Tenancy contract. These items include but are not limited to paying rent on time, keeping the property clean and tidy, maintaining the lawns and gardens. Under the Residential Tenancies Act, if a tenant receives two breaches within a two year time frame for the same item, the Lessor has a right to apply to the Tribunal to have the tenants’ lease terminated effective immediately.

As many of our Landlords are covered by “Landlord Insurance”, it is imperative that we act swiftly and strictly within the guidelines of the Residential Tenancies Act to ensure that all steps are taken at the earliest instant to protect the Landlord from any financial loss. For this reason, any continual arrears or serious issues arising during the tenancy must be noted on the relevant Tenancy Databases for future reference by all agents. This database is called TICA and is a database for all defaulting tenants throughout Australia and New Zealand.

Routine Inspection: Routine inspections are conducted every thirteen weeks. These inspections are very brief and are simply to give both the agent and the landlord a regular update on any maintenance issues and the general condition of the property.

Above all we wish you quiet enjoyment of your property and for the reason, you will see and hear very little of us unless a problem arises.